Returns & Exchanges

At Lock & Co. Hatters, we are committed to the quality of our craftsmanship; if you are not entirely satisfied with your purchase, you may return or exchange your headwear within 28 days of receipt.

Return Process

• 1.
  Request a Return

  Log into your account portal or contact our customer service team to initiate a return authorization and obtain your unique reference number.

• 2.
  Prepare the Package

  Carefully place the hat in its original Lock & Co. hat box and outer shipping carton to ensure the crown and brim remain protected during transit.

• 3.
  Label and Dispatch

  Affix the provided return shipping label to the outside of the box and drop it off at your nearest authorized courier point or schedule a collection.

• 4.
  Inspection and Refund

  Once our master hatters inspect the item to ensure it is in unworn, resaleable condition, we will process your refund or exchange within 7-10 business days.