Frequently Asked Questions
Expert guidance on the world's finest headwear.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft tape measure. We recommend consulting our detailed size guide to convert these measurements into UK, US, or CM sizing.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by location, typically ranging from 3-5 business days for domestic orders and 7-14 business days for international destinations. Duties and taxes are calculated at checkout.
Can I return or exchange a hat if it doesn't fit?
Yes, we accept returns and exchanges within 28 days of purchase, provided the item is in its original, unworn condition with all tags and packaging intact. Please note that bespoke or personalized items are non-returnable.
How should I care for my felt or Panama hat?
Store your hat in a cool, dry place, ideally in a hat box. Use a soft-bristled brush for felt hats to remove dust, and avoid exposing Panama hats to extreme heat or moisture, which can cause the natural fibers to become brittle.
Do you offer a repair or reblocking service?
As the world's oldest hat shop, we take pride in our aftercare. We offer professional cleaning, reblocking, and repair services for Lock & Co. products to ensure your headwear lasts for generations.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Google Pay for a secure checkout experience.